Process

Vendor Partner Programs

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Training Excellence

RCDA will train your vendors directly and observe the results, so you can rest assured your company’s high standards are being met—and exceeded.

Best Practices

We’ll make sure your vendors trainers are taught how to transfer skills to their CSRs and how to implement your company’s best practices.

Exceptional Results

RCDA can use your own training materials, or we can create a custom-tailored program for you. Either way, we’ll deliver exceptional, measurable, and reproducible results.

Experts and Experience

Whether you need us to create a customized training program, implement strategies that skyrocket your sales, improve CSR attitude and morale, or deploy a whole new culture on the floor, RCDA has the experts and the experience to get your BPO teams up to speed and in line with your goals.

Hands-On Coaching

We’ll work directly with your vendor contact centers to show them exactly what you expect, from how to speak with customers using your company’s language and voice, to strategies on how to successfully convert an inquiry into a sale.

Start The Coaching

Training Your Vendors

We’ll train their trainers, so they can learn the most effective and up-to-date teaching methods. We’ll make sure they’re fully able to train every employee, from the newest hire to the most senior manager, in your company’s branding and business best practices.

Training Your Vendors

Custom-Designed Programs

You can supply our team with your own training materials, or we can build a whole training program for you from the ground up, creating a cohesive company culture that your BPOs can use to give exceptional, measurable, reproducible results and outstanding customer service.

Schedule A Consultation

We look forward to working together and improving your call center performance.

Services

• Customer Acquisition

• Customer Experience

• Customer Retention

888-392-RCDA (7232)

info@robertcdavis.net

Atlanta, GA