Sometimes you want to make a big change—a top-down, ground-up, earth-shattering shift that will become a whole new way of doing business. When you want to do a complete makeover of the way your call centers work, from customer service to sales to leadership, RCDA can help design and implement the changes you want to see.

When you need extra help training your team, we’ve got the people for the job. Whether you need an additional person to supplement your own trainers, or you need a twenty-person training team to come in and teach, we’ve got the expert staff you need.

You know that customer satisfaction equals customer retention. And according to a survey by Small Business Trends, 71% of customers who stopped doing business with a company did so because of an unsatisfactory customer service experience. So how can you ensure your customers are satisfied? You call the experts at RCDA. 

Your marketing team has done their job; millions of potential customers are calling your acquisition line. Overall sales are good, and your cost of acquisition is within range. But you still wonder why some agents consistently close at over 40%, while others working the same leads are closing at only 16%. What is the key factor that really makes the difference? RCDA knows exactly how to answer that question. We are the difference. And we’ve proven it time and time again.

You want your customer service team to start transitioning into sales, but you know that idea will come with some challenges. They’ll need to learn a whole new skillset, but they’ll also have to shift their entire way of thinking—and their attitude towards sales. You need expert trainers who can help change not only their job description, but their outlook, as well. RCDA can help.

Your team knows how to be efficient, but could they be more effective? Could their call flows be customized to specific lines of business? And could the way they speak to your customers be fine-tuned into true Quality Conversations, leading to skyrocketing sales and customer satisfaction rates? We’re glad you asked. Because that’s exactly what RCDA does best.

Your supervisors are unique, and so is your business. So you require unique solutions when it comes to helping your team’s leadership learn to effectively coach their CSRs. RCDA has taught hundreds of supervisors and front-line leadership how to do just that, and we customize how we teach to better help them learn the art of coaching. We’ll give your team the tools they need to coach their CSRs to success.

You need specific, actionable call flows to address every situation that comes up in your business. Customers have questions, complaints, concerns, and needs, and sometimes they just want information. So how can you tackle anything that comes your way? RCDA has a solution for you.

Ready to deploy a whole new contact center? It can be a daunting task. But RCDA has extensive experience and a strong track record of success in launching new contact centers. We’ll help you with everything from site selection to software, from strategic planning to training programs. We can do it all. 

Your business has an exciting new acquisition in the pipeline, and you know it will add a great deal to your company’s value. Your team has people who can evaluate every aspect of your new acquisition to ensure everything fits well with the way you do business. There’s only one thing left that you need help with: their contact centers. Never fear! That’s RCDA’s specialty. 

Outbound Lead and Appointment Setting: Please change copy to:
You know the world’s changed a lot when it comes to outbound leads and appointment settings. It can be tough to get someone on the phone to talk about your business when caller ID and spam blocker apps get in the way. You need a partner who can help you build smart strategies to overcome the obstacles that stand between you and your next sale. We can help with that.