Process
Customized Quality Conversation
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Real Relationships
The Quality Conversation technique builds real, lasting relationships with your customers.
Increased Revenue
Creating customized call flows specific to your business leads to happier customers, greatly improved sales numbers, and an incredible increase in revenue.
Enhanced Performance
RCDA trains your leadership, transferring skills and expertise that they can use to enhance the performance of their teams.
The RCDA Difference
Your team knows how to be efficient, but could they be more effective? Could their call flows be customized to specific lines of business? And could the way they speak to your customers be fine-tuned into true Quality Conversations, leading to skyrocketing sales and customer satisfaction rates? We’re glad you asked. Because that’s exactly what RCDA does best.
The Deep Dive
We’ll take a deep dive into your team’s performance, dynamics, and ways of doing business and pinpoint the exact places improvements can be made. We’ll then develop strategies to transform your business into a revenue-generating machine. And we do this by creating a Customized Quality Conversation specific to your team. And whether you have one line of business or a dozen, we’ll customize your call flows for each one.Â
The Quality Conversation
We’ll show your team how to give each customer a warm, enthusiastic greeting to make that crucial connection in the first 15 seconds of a call. Then we’ll take them through the journey of full discovery, so they can truly understand your customer’s wants, interests, and needs. They’ll learn to listen to the customer, repeat back to the customer what they’ve heard, assure the customer that they want to help, and then draw out the customer’s concerns and address them, adding value every step of the way. We’ll also teach how to overcome objections and how to knock an assumptive close out of the park.
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The Quality Conversation
We’ll show your team how to give each customer a warm, enthusiastic greeting to make that crucial connection in the first 15 seconds of a call. Then we’ll take them through the journey of full discovery, so they can truly understand your customer’s wants, interests, and needs. They’ll learn to listen to the customer, repeat back to the customer what they’ve heard, assure the customer that they want to help, and then draw out the customer’s concerns and address them, adding value every step of the way. We’ll also teach how to overcome objections and how to knock an assumptive close out of the park.
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Developing Additional Coaching Skills For Your Supervisors
RCDA knows how to transfer skills to your front-line supervisors. We’ll make sure your leadership learns everything they need to know about how the call flows work and how to train and motivate their teams. We’ll take a comprehensive, hands-on approach that ensures your trainers and supervisors can model the sales techniques and teach their teams, side-by-side, day after day, and get results. Our experts will make sure that they’re experts, too.
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We look forward to working together and improving your call center performance.
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