Consultants

Larry’s RCDA experience began in 2014, when he ran a successful pilot program with DIRECTV that expanded RCDA’s support to ten consultants and helped increase DIRECTV’s sales with its vendor partner, CenturyLink. He then ran a pilot for DIRECTV’s outbound division, which helped improve call flow and increase sales per hour for their Starz campaign.

After that, Larry and another RCDA consultant began working with vendor partner Alorica to help improve bundle percentage for their direct sales. Alorica’s bundle percentage started at 24%, grew to 28.75% a month later, and reached 34% the month after that.

He went on to achieve significant gains supporting a gap closure initiative for CenturyLink, and now plays a key role in our ongoing work for AT&T. Larry also provides support for RCDA’s day-to-day operations.

Larry has more than 20 years of experience in training and coaching. His work in the communications and financial services sectors has given him insight into improving sales, management, and operational strategies. He believes in side-by-side training and development, and he uses his talents to transfer skills to others.

He’s an effective communicator who helps build and maintain constructive relationships with executives, clients, and vendors. Larry helps others focus on simple things that can really make a difference. He feels that when people pay attention to the simple things, it can change their lives.

Wade Roberts has 25 years of experience consulting for a wide range of companies. He has an extensive background assisting organizations with executive coaching, strategic planning, needs assessment, process improvement, sales training, cultural alignment, and customer service.

Wade is certified in linguistics, which helps him creatively use language to find innovative ways to maximize team and individual performance in challenging situations. He has created executive leadership programs, facilitated manager and supervisor development, and implemented employee feedback processes and quality service initiatives. 

He was the director of training and development for 5,000 employees at the Rio Las Vegas Hotel & Casino and successfully created new-hire interview processes; developed core values, vision, and mission statements; improved performance; strategized sales, service, and productivity; and integrated new technologies.

In addition, Wade has provided training and consulting for a wide range of consumer and vendor companies including call centers, VIP hospitality ventures, and gaming companies. He has provided services for American Institute of Graphic Arts, American Bank of Commerce, AT&T, Boyd Gaming Corporation, Caesar’s Entertainment/Harrah’s Entertainment, DIRECTV, MGM Corporation, and more.

His consulting style has been developed through years of cultivating trust with his clients, and his energy and motivation help people turn opportunities into achievements.

Cathy Tencza - The founder of Tencza Designs, a firm renowned for its impactful consulting services over the past 30 years. Under Cathy’s leadership, Tencza Designs has crafted hundreds of training programs, facilitated thousands of meetings, and supported countless learners across diverse industries such as IT, public health, pharmaceuticals, and hospitality. Catherine's expertise spans a wide range of methods and content areas, including instructional design, microlearning, and management development. Her passion for collaborating with global clients and working across various sectors makes her a dynamic force in driving organizational success. Based in Atlanta, Catherine holds a BS in Education from the University of Illinois and an MS in Instructional Systems from Florida State University.

With over 10 years of experience in recruiting, training, facilitation, coaching, and management across both domestic and international call center operations, Chad is a results-driven leader with a strong focus on customer-first strategies. Throughout their career, they have taken on key leadership roles, driving startup growth, sales, customer service, and team development.

Known for his emotional intelligence, meticulous attention to detail, and efficiency, Chad thrives in dynamic environments and is passionate about helping others succeed. They are dedicated to fostering a positive, high-performing culture, guiding teams and individuals to achieve their full potential, and driving organizational success through effective leadership and continuous improvement.