Process
Supported Rollouts of New Training Initiatives
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Rolling Out Results
RCDA has decades of experience coordinating company-wide rollout initiatives with great results, and we can do it for your business, too.
Teaching Your Team
We have the professional trainers you need for a successful rollout, and we can supply as few or as many as your project requires.
Leadership Training
We’ll work closely with your entire leadership team, so they’ll be well trained and fully equipped to coach and mentor your CSRs and help them achieve their sales and customer service goals.
Ready, Set, Go
You’ve got your new training plan ready to go. You’ve got all the materials you need, the process is nailed down, and the new call flows have been created. This was a major overhaul, but it’s finally all done. You’re all set and ready to launch! But where will you find enough trainers for your teams? How will you be able to roll this major project out quickly, with your entire team on board, trained, and completely ready to hit the phones? RCDA has the trainers who can do it.
Ready to Roll Out
It’s been a long time in the making, but now it’s time to roll out those newly designed call flows that will get your CSRs talking to customers in a whole new way. You might also be rolling out new processes, sales techniques, team goals, and maybe even some new software, too. RCDA has a team of highly skilled trainers who can uptake all your materials quickly, organize training modules, and execute that plan of action in a coordinated, dynamic, and highly effective way.
Our Trainers Have You Covered
Whether you need just a few coaches to fill in the gaps, or fifty to cover multiple teams and locations, we have expertly trained, talented people who will learn your rollout materials inside and out. Our coaches will create specialized strategies to successfully transfer those skills to your entire team, from your leadership to your CSRs, and everyone in between. And we’ll stick with you until everyone is up to speed and ready to go.
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Our Trainers Have You Covered
Whether you need just a few coaches to fill in the gaps, or fifty to cover multiple teams and locations, we have expertly trained, talented people who will learn your rollout materials inside and out. Our coaches will create specialized strategies to successfully transfer those skills to your entire team, from your leadership to your CSRs, and everyone in between. And we’ll stick with you until everyone is up to speed and ready to go.
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Specialized Coaching for Your Leadership
We know that your team needs the support of true professionals to roll out the changes you want. Our world-class coaches will work with your leadership specifically to make sure they’re ready to support your CSRs with one-on-one coaching and side-by-side training. We’ll train all the way down the line from the top to the floor, so everyone from your front-line leadership to your CSRs will have all the tools they need to get their sales and customer service game to the next level.
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We look forward to working together and improving your call center performance.
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