Technology
New Contact Center Deployment
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With You All the Way
We’re there for you from start to finish, from planning and site selection through training and launch.
Reaching Milestones
Our phased approach is a step-by-step process that will help you manage each milestone and get your new contact center up and running quickly.
Outstanding Outcomes
We’ve helped hundreds of contact centers achieve phenomenal success, and we can do the same for you, no matter if your team is brand new or if they’ve been doing this for years.
End-to-End Support
Ready to deploy a whole new contact center? It can be a daunting task. But RCDA has extensive experience and a strong track record of success in launching new contact centers. We’ll help you with everything from site selection to software, from strategic planning to training programs. We can do it all.Â
By Your Side, Start To Finish
Our team of professionals know how to make a new contact center work. We’ll help you plan your new venture, select your location, and get your computer hardware and software needs met. We’ll also help you plan how your call center will work and get your staffing needs mapped out. We’ll design a custom-tailored training program to make sure your brand-new team knows exactly how to do their jobs. And we’ll be there to support them, every step of the way.
Planning, Execution, Support
RCDA has a phased approach that gets the job done. We’ll hold a project alignment meeting, then we’ll start on the request for proposal (RFP) process and preliminary setup. Next, we’ll focus on your team’s staffing needs. After we ensure that project is going smoothly, we’ll get down to business creating a comprehensive training program for your new team. When it’s time to launch, we’ll be there to roll out the whole new call center with you. And we won’t stop there. RCDA offers continuing support to help your new contact center thrive, from opening day onwards.
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Planning, Execution, Support
RCDA has a phased approach that gets the job done. We’ll hold a project alignment meeting, then we’ll start on the request for proposal (RFP) process and preliminary setup. Next, we’ll focus on your team’s staffing needs. After we ensure that project is going smoothly, we’ll get down to business creating a comprehensive training program for your new team. When it’s time to launch, we’ll be there to roll out the whole new call center with you. And we won’t stop there. RCDA offers continuing support to help your new contact center thrive, from opening day onwards.
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The Results You Want
We have a long history of launching highly successful contact centers, and our results are outstanding. Through our comprehensive, end-to-end approach, we’ll help your new contact center realize increased sales and retention performance, improved NPS and Voice of the Customer (VOC) scores, sustainable trust, true partnership, an exponential return on your investment, and millions of dollars added to your bottom line.
Schedule A Consultation
We look forward to working together and improving your call center performance.
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