We’ll Help Improve Three Key Areas of Your Contact Center Business
Change. Achieve. Sustain.
Who We Are
You need a partner to help your customer service and sales teams grow, flourish, and succeed beyond your wildest dreams. RCDA is just the partner you need, because we take a different approach to contact center training and consulting. Since 1977, we’ve been helping companies vastly improve their sales, customer acquisition and retention metrics, and customer service. But we’re most proud of how we’ve helped businesses just like yours form real relationships with their customers. No matter if you’re running an international company with a seasoned team or you’re a small business owner who’s just getting started, we’ll create tailor-made training programs and customized coaching solutions that will fit your business perfectly.
Over 45 years of experience
We’ll Get the Job Done. And Here’s How We Do It.
Your people are the most important part of your company. They’re what makes your company strong, and they need strong support. That’s why we’ll make sure your people are trained to be the competent, courteous, caring professionals that your customers deserve. We’ll coach your people, from your leadership to your front-line agents, to be the best and give their all. We’ll show your leadership how to teach to success, and we’ll show your agents how to speak to success. Because your people are the face of your business. Empower them to shine.
RCDA will create complete systems and implement processes that will help your contact centers run like a finely tuned machine. Because we not only care about your company—we care about transforming the entire culture so that everything from recruiting and workforce management to agent attitudes and customer conversations are of the highest quality standards in the business. Your contact center teams will benefit from our world-class sales, retention, customer service, and customer experience training. And your leadership will learn how to expertly transfer skills, motivate, and coach their teams to sustainable, long-term success.
Keeping up with the speed of technology can be difficult. But counting on RCDA is easy. We’ll help you stay up to date and up to speed, because we continuously evaluate the latest innovations, solutions, and breakthroughs in the tech arena and apply them to our work with contact centers. RCDA helps create, revamp, and revitalize contact centers, so we know how important it is to stay on the bleeding edge of technology. From artificial intelligence to robotic process automation, we’ve explored it all. And our expertise will help us find out exactly what works for your team and what doesn’t. We’ll help your teams—whether they’re still in the office or working hard at home—take on any challenge that comes their way.
Our Secret to Success
The Quality Conversation
There’s a secret to our success. And this time-tested secret has made us the industry leader in contact center consulting and helped us skyrocket sales and satisfaction scores for our clients. Our founder and CEO, Robert Davis, wrote the book on it—literally—and it’s called “The Quality Conversation.” This method teaches how to transform your business by engaging in full discovery, providing customized solutions, making compelling offers, overcoming every objection, and learning the art of the assumptive close. These are the techniques we’ll use to revolutionize the way your contact centers operate. And you’ll see how beautifully they work, time and time again.