Process
Customer Acquisitions
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Closing Ratio Improvement
You’ll see significant improvement—up to eight percentage points—in your team’s closing ratios.
Coaching to Success
We’ve developed proven coaching strategies that have generated hundreds of success stories.
Substantial Gains
Tens of millions of dollars can be added to your bottom line.
Closing the Deal
Your marketing team has done their job; millions of potential customers are calling your acquisition line. Overall sales are good, and your cost of acquisition is within range. But you still wonder why some agents consistently close at over 40%, while others working the same leads are closing at only 16%. What is the key factor that really makes the difference? RCDA knows exactly how to answer that question. We are the difference. And we’ve proven it time and time again.
Increasing Closing Ratio
RCDA knows it costs you a lot to get a potential customer to make the phone ring. And increasing the closing ratio on these leads three, four, or even eight percentage points can mean big things for your bottom line. RCDA’s exclusive Quality Conversation approach has sent the Customer Acquisition queues of some of the country’s hottest brands skyrocketing, and we can do the same for yours. It’s a proven technique with reproducible, measurable results. And we can show you how to do it. Â
The Quality Conversation
Think what will happen when your Customer Acquisition agents learn to make a real emotional connection with every potential customer who calls your line. When they’re armed with great discovery questions and can uncover every caller’s wants, interests, and needs, those potential customers will end up selling themselves on your product or service. That’s how RCDA’s Quality Conversation works.
The Quality Conversation
Think what will happen when your Customer Acquisition agents learn to make a real emotional connection with every potential customer who calls your line. When they’re armed with great discovery questions and can uncover every caller’s wants, interests, and needs, those potential customers will end up selling themselves on your product or service. That’s how RCDA’s Quality Conversation works.Â
Coaching to Success
When your lowest performing agents are skillfully coached, their performance can rise to the level of your top performers. We’ll help your entire team’s closing ratios to improve dramatically through an intensive, hands-on approach that gets results every time. You’ll learn how to do it, too. And here’s what you’ll get from our training methods: tens of millions of dollars in added revenue.
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We look forward to working together and improving your call center performance.
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