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Embedded Support, Supplemental Staffing
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Representing you
We’ll be your company’s representatives in your vendor centers when you aren’t there.
Supporting You
We can support your every need, from top-down training to program rollouts to sales conversion coaching.
Empowering You
We can provide as few or as many trainers as you need to cover all your business initiatives.
We’ll Be There for You
You trust your vendors to provide the quality customer service standards that your brand is known for, but you aren’t always able to drop in and check on how things are going. When you visit, they might work a bit harder, dress a bit nicer, sit up a bit straighter, and the supervisors may be a bit more engaged with the CSRs—but you know you can’t be there all the time to ensure they’re keeping up the good work. This is where we come in.
Embedded Support
We can be a presence in your BPO contact centers when you aren’t around. That’s what we call embedded support. We’ll represent you and make sure your customer service, branding, and business requirements are being followed to the letter.
RCDA Can Do It All
Maybe you’ve got a new product coming out, and your vendor partners need to hire—and train—in a big way. Or maybe their teams need to get up to speed on a new way of handling cancellations. Maybe you’ve got a hit ad campaign and need help converting calls into sales. No matter what your situation may be, we can help.
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RCDA Can Do It All
Maybe you’ve got a new product coming out, and your vendor partners need to hire—and train—in a big way. Or maybe their teams need to get up to speed on a new way of handling cancellations. Maybe you’ve got a hit ad campaign and need help converting calls into sales. No matter what your situation may be, we can help.
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We’ve Got the Manpower
When you’ve got a vendor partner that needs some extra help, we’ve got you covered. We have the manpower that can support new-hire training, sales coaching, call flow implementation, product launches, program development, supervisor training initiatives, and more. And whether they need five coaches or fifty, we have what your BPO’s teams needs to succeed.
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We look forward to working together and improving your call center performance.
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