Technology
Mergers and Acquisitions Contact Center Assessment
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Decisive Action
We’ll help you make smart technology decisions and create a new company culture when merging your call centers with an acquisition’s.
Cost Evaluation
RCDA will evaluate every aspect of your new acquisition to save money and reduce costs by streamlining workflows, improving processes, and cutting out unnecessary expenditures.
Staff Optimization
We’ll help you optimize your staff by making sure high performers are put in positions suited to their talents, training those who need it, and making tough decisions when necessary.
New Acquisition, New Opportunity
Your business has an exciting new acquisition in the pipeline, and you know it will add a great deal to your company’s value. Your team has people who can evaluate every aspect of your new acquisition to ensure everything fits well with the way you do business. There’s only one thing left that you need help with: their contact centers. Never fear! That’s RCDA’s specialty.Â
Merging Cultures and Technologies
When you acquire a new business with its own contact center, you’re acquiring the people, the technologies, the culture, and the style of working that the contact center brings with it. And since we’re contact center experts, we can evaluate what works and what doesn’t. RCDA can help you compare which technology platforms work best and what needs to be replaced. We’ll help you merge your culture with that of your acquisition’s and take the positives from each to form a cohesive, successful new way of doing business.Â
Reducing Cost to Save You Money
Merging your company’s call centers with those of your acquisition can be expensive, and that’s why RCDA will help you find ways to reduce your costs and save money. We’ll evaluate everything from the location of the new contact center to the way its phone systems work so we can slim down your expenditures and find ways to make profitable changes. We also can design new call flows and streamline processes to ensure that every call is smart, efficient, and cost effective.
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Reducing Cost to Save You Money
Merging your company’s call centers with those of your acquisition can be expensive, and that’s why RCDA will help you find ways to reduce your costs and save money. We’ll evaluate everything from the location of the new contact center to the way its phone systems work so we can slim down your expenditures and find ways to make profitable changes. We also can design new call flows and streamline processes to ensure that every call is smart, efficient, and cost effective.
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Optimizing Staffing Levels
Another great way we’ll help you save money is by optimizing your staffing levels. When your company has its own call centers and your acquisition does, too, sometimes staffing needs must be reevaluated in order to make financial sense. We’ll look at ways to reshuffle the staff, making sure the top people are placed in positions best suited for them, upskilling people who need a bit of training, and making tough decisions when necessary. At RCDA, we’ll not only assess every situation in your merger or acquisition, but we’ll also create solutions that will help you—and all your staff—transition smoothly into the new way of doing business.Â
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We look forward to working together and improving your call center performance.
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