Small Business Contact Center Matching Service
Grow with confidence by partnering with RCDA certified BPOs. Get matched with your ideal vendor quickly and easily.
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About BPO Matching
Outsource like a pro
For decades RCDA has helped Fortune 50 companies maximize contact center vendor performance. Now, any size businesses can access our network of certified mid-size BPOs.
RCDA helps first-time outsourcers find a contact center partner who will cherish their business. Don’t trust your customer experience with just anyone, get matched with the perfect partner for your business and budget.
Frequently Asked Questions
How do I get accurate quotes from BPO vendors?
Submitting a Request for Proposal (RFP) and Statement of Work (SOW) creates a baseline to compare vendors. Drafting or advising on these is complementary to the RCDA matching service.
How do I integrate our systems and processes with our new vendor?
A good vendor will assess your readiness to succeed. Having adequate call routing, CRM systems, and scripts are a pre-requisite to outsourcing. RCDA has added-on services to help you put these items in place if nessisary.
How do I know my vendor is doing a good job?
Establishing clear KPIs from the begining is the key to success. These are established as goals from the beginning of your engagement and are monitored and measured during your regular check-ins.
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