Small Business Contact Center Matching Service

Grow with confidence by partnering with RCDA certified BPOs. Get matched with your ideal vendor quickly and easily. 

Certified BPOs

BPO Countries

Years Experience

Schedule your consultation

We’ll help you find the team you need.

Customer Care




Technical Support

Phone, Chat & Email

About BPO Matching

Outsource like a pro 

For decades RCDA has helped Fortune 50 companies maximize contact center vendor performance. Now, any size businesses can access our network of certified mid-size BPOs.

RCDA helps first-time outsourcers find a contact center partner who will cherish their business. Don’t trust your customer experience with just anyone, get matched with the perfect partner for your business and budget.  

Frequently Asked Questions

How do I get accurate quotes from BPO vendors?

Submitting a Request for Proposal (RFP) and Statement of Work (SOW) creates a baseline to compare vendors. Drafting or advising on these is complementary to the RCDA matching service.

How do I integrate our systems and processes with our new vendor?

A good vendor will assess your readiness to succeed. Having adequate call routing, CRM systems, and scripts are a pre-requisite to outsourcing. RCDA has added-on services to help you put these items in place if nessisary.  


How do I know my vendor is doing a good job?

Establishing clear KPIs from the begining is the key to success. These are established as goals from the beginning of your engagement and are monitored and measured during your regular check-ins.

What our customers say

Unique solutions
for unique needs.


Chloe Morales

We needed order taking during non-business hours in Spanish and English. RCDA helped us prepare and introduced us to our partner in Dominica who now handles all our customer service operations. Things have never been better.

We work with the best

Let’s Get Started

Have an RFP & SOW?

Great! You can email it to us so we we can review. Once we’ve reviewed, we’ll schedule a call.

Take our Evaluation

This short, interactive survey will help us determine your readiness to outsource and identify potential vendor partners.

Free Consultation

Let’s discuss your business and needs. Your consultation can be conducted via voice or video call.