People
Outsourcing Consulting
Get Started
01
Outsource consulting
We will understand your outsourcing needs and match you with an outsource partner who has experience in doing your work and will be large enough to be a trusted partner but small enough to really care about your business.
02
Meeting Challenges
We’ll help you meet any challenge head on, because we understand how to navigate the outsourcing work environment.
03
Coaching to Success
We’ll coach your teams to success, from your CSRs to your supervisors.
The Work-from-Home Challenge
You’ve had to make some big adjustments in your business, not the least of which is the transition to working from home. If you’re finding that you haven’t been getting the same results training your team remotely as you did when you trained them live in the classroom, we can help.
Outsource Team Training
RCDA can provide the support you need to get your outsource training sessions to classroom-level quality. Not only can our team of experts remotely train your new hires. We also can teach your own trainers how to conduct highly-effective outsource- training sessions themselves.
Providing Support
We know your team members have faced some challenges transitioning from your office to their home offices, and we can help with that, too. We’ll show them how to get the most out of their new remote workstation and technologies; get them up to speed on new workflows, call monitoring protocols, team meeting and chat software, aux change expectations, timekeeping, and more; and help them the learn the tools they need to work more efficiently without direct supervision.
Results-Driven Training
You need your new and existing team members to be ready to go, whether they’re in the office or at home. RCDA has proven, results-driven remote training and transitioning expertise that can help your team not just to be successful working from home, but to be exceptional. We’ll make sure your CSRs have the finest coaching, from sales to customer service, and that you’ll see outstanding results. And your supervisors will learn how to coach to that success.