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Remote Training
We’ll remotely train your work-from-home teams with in-person, classroom-quality teaching—and we’ll show you how to do it, too.
Meeting Challenges
We’ll help you meet any challenge head on, because we understand how to navigate the remote work environment.
Coaching to Success
We’ll coach your remote teams to success, from your CSRs to your supervisors.
The Work-from-Home Challenge
You’ve had to make some big adjustments in your business, not the least of which is the transition to working from home. If you’re finding that you haven’t been getting the same results training your team remotely as you did when you trained them live in the classroom, we can help.Â
Remote Team Training
RCDA can provide the support you need to get your remote training sessions to classroom-level quality. Not only can our team of experts remotely train your new hires, we also can teach your own trainers how to conduct highly effective remote training sessions themselves.
Providing Support
We know your team members have faced some challenges transitioning from your office to their home offices, and we can help with that, too. We’ll show them how to get the most out of their new remote workstation and technologies; get them up to speed on new workflows, call monitoring protocols, team meeting and chat software, aux change expectations, timekeeping, and more; and help them the learn the tools they need to work more efficiently without direct supervision.
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Providing Support
We know your team members have faced some challenges transitioning from your office to their home offices, and we can help with that, too. We’ll show them how to get the most out of their new remote workstation and technologies; get them up to speed on new workflows, call monitoring protocols, team meeting and chat software, aux change expectations, timekeeping, and more; and help them the learn the tools they need to work more efficiently without direct supervision.
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Results-Driven Training
You need your new and existing team members to be ready to go, whether they’re in the office or at home. RCDA has proven, results-driven remote training and transitioning expertise that can help your team not just to be successful working from home, but to be exceptional. We’ll make sure your CSRs have the finest coaching, from sales to customer service, and that you’ll see outstanding results. And your supervisors will learn how to coach to that success.
Schedule A Consultation
We look forward to working together and improving your call center performance.
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