Cable and Satellite

By applying our exclusive Quality Conversation approach in training, coaching and consulting for our cable clients, we’ve seen them achieve dramatic growth in sales, customer retention and service-to-sales conversions. For example, we’ve helped clients achieve milestones including:

100% improvement in RGU loss on retention calls | Cox Cable

Read our other results in the cable and satellite industry >>

Credit Unions

Millions of consumers seeking a higher level of personal service and lower rates have switched from banks to credit unions. In 2012 credit unions reported growth of 1.3 million new members, nearly double the previous year. Today credit unions serve nearly 100 million members nationwide.

Yet for many of these members, the credit union is not their primary financial institution. Robert C. Davis and Associates has helped credit union clients achieve their goal of moving significant numbers of these members to a primary relationship.

Read more about what RCDA is doing for credit unions >>

Cruise Lines

One of RCDA’s specialties is helping cruise lines grow revenue dramatically by creating and implementing customized training and coaching programs in their contact centers based on our exclusive Quality Conversation methodology. Our work for cruise lines centers primarily on agents and supervisors who deal directly with customers rather than travel agents. It has proven to add millions of dollars to a cruise line’s bottom line. And it has provided a world-class customer experience, improving voice of the customer (VOC) survey results.

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According to a recent report from leading global management and strategy consulting firm Booz & Company, wireless companies have had to deal in recent years with two major game-changers. The first was the global economic downturn. The second has been mass digitization, a phenomenon that gives consumers and business customers more provider options and causes them to demand a higher level of service. This makes them more likely to switch providers, and it has made a highly competitive industry even more competitive. At Robert C. Davis and Associates, using our exclusive Quality Conversation approach at the call center level for our wireless clients, we have been remarkably successful in helping them drive dramatic increases in sales, customer retention and customer service in this environment.

Continue reading about RCDA’s success in the wireless industry >>