People
Enterprise-Wide Transformation Initiatives
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Rolling Out
We can help you roll out your new training materials and programs.
Custom-Designed Training
We can design new training programs for your teams, and we have the coaches you need to get your team up to speed.
Coaching to Success
We’ll coach your supervisors, trainers, and CSRs, so they’ll have everything they need to succeed.
Transforming Your Business
Sometimes you want to make a big change—a top-down, ground-up, earth-shattering shift that will become a whole new way of doing business. When you want to do a complete makeover of the way your call centers work, from customer service to sales to leadership, RCDA can help design and implement the changes you want to see.
Supporting Change
You know your contact centers needed a change, so you got it done. Your team might have a whole new program and all its materials already planned, written, and ready to go, and you just need us to help you roll it out. Or you might have created all-new training materials, and just need us to come in and teach them to your team. If your transformation is ready for launch, we’ve got you covered.Â
Creating Change
If you need us to design a revamp for your business, we’ve got that covered, too. We know how to transform your entire workflow and how to design a whole new way of interacting with your customers and potential customers. We can create brand-new training materials specific to your contact center’s needs, no matter if it’s in-house or through a vendor partner. And not only will we create the process and the training materials to match, but we can also send in as many expert coaches as you need to get your entire team up to speed and ready to go.
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Creating Change
If you need us to design a revamp for your business, we’ve got that covered, too. We know how to transform your entire workflow and how to design a whole new way of interacting with your customers and potential customers. We can create brand-new training materials specific to your contact center’s needs, no matter if it’s in-house or through a vendor partner. And not only will we create the process and the training materials to match, but we can also send in as many expert coaches as you need to get your entire team up to speed and ready to go.
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Coaching Your Supervisors and CSR Teams to Success
We’ll teach your supervisors and trainers, so they’ll be well equipped to guide your CSR teams in your new best practices. Your CSRs will benefit from our comprehensive coaching, which includes improving their mindset as well as their sales technique. They’ll also learn our Quality Conversation methodology, which helps them make a real emotional connection with every caller and will teach them not just to listen to your customers, but to hear them.
Schedule A Consultation
We look forward to working together and improving your call center performance.
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