01

TURNING CALLS INTO CUSTOMERS

Your customer acquisition queues are lit up with potential new customers. And RCDA can help you turn those calls into customers with our customized coaching programs that will not only help your agents learn how to make the sale, but also will show your leadership how to train and coach the skills your agents need to succeed in the long term.  We’ll also show your team how to turn outbound leads into sales by learning about timing, callbacks, overcoming obstacles, and having Quality Conversations with potential customers.

02

CALL FLOWS THAT CLOSE

RCDA knows that if your closing ratios improve, your bottom line improves. And the only way to increase those closing ratios is to design call flows that work. We’ll create call flows that close, demonstrate and teach them, model new customer interaction techniques, and then we’ll make sure your entire team—from the top down—masters them.

03

Coaching Connection

Making a real connection to your potential customers is the key to our customer acquisition methodology. And RCDA’s got just what your team needs: our signature customer connection technique called The Quality Conversation. It works like magic to help turn calls into sales, and we’ll show your team how to take it to heart—and to the bank.

04

SUPPORTING YOUR SUCCESS

We believe that improving your team’s closing ratio is crucial to sustained success. That’s why we offer ongoing support for your entire team. RCDA will be there when you need us, from strategy sessions to customized coaching, and from embedded support to supported rollouts of your program. Whether you need us for a few weeks or for years to come is up to you. We know that customer acquisition training is key to growing your business, and we’ll be there to help every step of the way.