About Us

About Us

Transforming Your Contact Centers

Your team needs the best training possible, but you know they’ll need more than that alone. We’ll help your contact center completely reimagine its culture from the top down to achieve its highest potential. And we’ll help you sustain those positive changes by teaching your leadership how to coach, mentor, and apply our Quality Conversation techniques to pioneer transformative, measurable success enterprise wide.

Experience

Robert C. Davis & Associates has been in the industry for more than 45 years. We have successfully and guided a countless number companies through many changes.

Dynamic and Cutting Edge

By offering state of the art, cutting edge technology we are able to keep our partners ahead of the competition. For example artificial intelligence and speech engine analytics.

Founder & CEO

Robert C. Davis

Bob founded Robert C. Davis and Associates in 1977.

He has worked extensively for nearly 40 years on sales, retention and customer service projects in contact centers across a wide array of industries.

He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He also has the credibility to work with supervisors, sales reps, retention reps and CSRs, along with the senior management personnel who oversee projects.

In short, Bob knows how to drive contact center results forward quickly with a team of champions, and RCDA’s track record shows it.

In 2014, he authored the book The Quality Conversation, based on RCDA’s exclusive approach and methodology by the same name for driving stellar sales, retention and customer service performance in contact centers. The book examines the keys to unprecedented success in professional and personal life and how he has applied them in his own life—and how as a trainer, coach and consultant, he’s shared them for decades with scores of companies across multiple industries and thousands of people who have taken his training and coaching programs across America and in other countries

Companies Who Trust RCDA

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RCDA ATT CLIENT
RCDA DIRECTV CLIENT
RCDA blinds.com CLIENT
RCDA RING CLIENT
RCDA WESTERN UNION CLIENT
RCDA DISH CLIENT
RCDA PFFCU CLIENT
RCDA Century Link CLIENT
RCDA AMBA CLIENT
RCDA CLIENT DIRECT ENERGY
RCDA RESMED CLIENT
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We look forward to working together and improving your call center performance.

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