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High-Level Instruction
Our team has the power to deliver high-level instruction and proven results.
Efffective Coaching
We use coaching methods that are engaging, efficient, and effective, and after we train your CSRs, we’ll train your leadership, too.
Training Solutions
We have all the trainers you’ll need, for all the time you need them.
We’ve Got You Covered
When you need extra help training your team, we’ve got the people for the job. Whether you need an additional person to supplement your own trainers, or you need a twenty-person training team to come in and teach, we’ve got the expert staff you need.
Professionals Who Get Results
RCDA has a professional team of trainers who have the skill, knowledge, and experience you need to deliver high-level instruction on new services, protocols, or products. They’ll help your team learn everything they need to know to get your projects and programs off the ground, with measurable results.
Effective Teaching
We’ll quickly get up to speed on your training materials and teach them to your staff in an effective, efficient way that captures their attention and helps them implement change. Our coaching methods are proven to increase sales, customer satisfaction, and the performance—and attitude—of your CSRs. And we’ll make sure your leadership staff learns our training methods, too, so you can keep those positive changes going.
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Effective Teaching
We’ll quickly get up to speed on your training materials and teach them to your staff in an effective, efficient way that captures their attention and helps them implement change. Our coaching methods are proven to increase sales, customer satisfaction, and the performance—and attitude—of your CSRs. And we’ll make sure your leadership staff learns our training methods, too, so you can keep those positive changes going.
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The Manpower You Need
When you need short-term help to achieve your goals, we’ve got what you need. Whether you need three trainers for three months or fifty trainers for six months, we can provide high-quality instruction, fast. And that leads to lasting, measurable success in the long run for your team and your business.
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We look forward to working together and improving your call center performance.
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