Process
Customer Retention Consulting
Get Started
Meeting Your Needs
We’ll design a customized program specifically for your team’s needs.
Customer Relationships
By learning RCDA’s proven methodology, your team will create real, lasting relationships with your customers.
Positive Outcomes
We’ll give your team the tools they need to handle any complaint, concern, or cancellation, and turn them into positive outcomes.
Satisfaction Equals Retention
You know that customer satisfaction equals customer retention. And according to a survey by Small Business Trends, 71% of customers who stopped doing business with a company did so because of an unsatisfactory customer service experience. So how can you ensure your customers are satisfied? You call the experts at RCDA.Â
Customized Program Design
We’ll design a custom-fitted program for your team that not only will show how to keep your customers happy, but how to satisfy even the most unsatisfied customer. We’ll learn exactly how your team works, identify its strengths and weaknesses, and create teaching tools that will speak directly to those needs—resulting in outstanding improvements.
Â
The Quality Conversation
You’ll find that our methods of reassurance, active listening, emotional connection, engagement, expertise, and taking a real interest in real people will help your team showcase the white-glove service your customers will love. We call this approach The Quality Conversation, and it has proven time and again to achieve exceptional results.Â
The Quality Conversation
You’ll find that our methods of reassurance, active listening, emotional connection, engagement, expertise, and taking a real interest in real people will help your team showcase the white-glove service your customers will love. We call this approach The Quality Conversation, and it has proven time and again to achieve exceptional results.Â
Proven Customer Retention Success
Your team will learn how to get to the heart of the matter when a customer needs help, or when they call to cancel or complain. Taking the time to listen and uncover the real issue can turn a negative into a positive, which may mean keeping a current customer or making a new sale. RCDA teaches a discovery process that addresses these things and more, and we’ll train your CSRs to make happiness happen.
Schedule A Consultation
We look forward to working together and improving your call center performance.
Services
Contact Us
Copyright © 2022 - Robert C. Davis & Associates