Process
Customer Service to Sales
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Upskilling Agents
RCDA helps businesses that are integrating sales into their customer service team’s toolkit.
Cultivating Culture
Our customized training supports a complete culture shift and helps your team become invested in their own sales success.
Changing Their Minds
We’ll help your team develop the right skills, the right way to connect to your customers, and the right attitude.
Changing Hearts and Minds
You want your customer service team to start transitioning into sales, but you know that idea will come with some challenges. They’ll need to learn a whole new skillset, but they’ll also have to shift their entire way of thinking—and their attitude towards sales. You need expert trainers who can help change not only their job description, but their outlook, as well. RCDA can help.
The Service-to-Sales Transition
If you’re thinking about expanding your customer service team’s goals into sales, you’re not alone. You’re part of a global trend towards service-to-sales transitions. You know that although customer service is vital, it isn’t nearly as profitable as sales. RCDA can train your team on our proven sales strategies, and help them develop the confidence, enthusiasm, and expertise they need for success.
Customized Training
You’ll enjoy a top-down, customized program that includes personal training, course materials, resources, call flows, and an overall culture shift that supports your objectives. You’ll learn about incentives to spark creativity, competition, and connection; ways to make your team feel invested in their success; and ideas on how to change their small setbacks into big opportunities to learn.Â
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Customized Training
You’ll enjoy a top-down, customized program that includes personal training, course materials, resources, call flows, and an overall culture shift that supports your objectives. You’ll learn about incentives to spark creativity, competition, and connection; ways to make your team feel invested in their success; and ideas on how to change their small setbacks into big opportunities to learn.Â
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Creating a New Attitude Towards Sales
We’ll also help change the way CSRs view sales in general through high-level, personalized coaching and clear, engaging instruction. Shaping your CSR’s attitude into a positive, confident, sales-oriented one is what RCDA does best, since our founder, Bob Davis, wrote the book on how to do it—literally. The Quality Conversation is our guide to help show your CSRs how to make genuine emotional connections with your customers and engage them in a truly meaningful way. They’ll feel like part of a real team, so they will be invested in the team’s success, their own success, and the customer’s happiness.
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We look forward to working together and improving your call center performance.
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