Technology
Shared Services Center Development
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Building Success
RCDA knows how to build a successful shared services center from start to finish, and we’re with you every step of the way.
Working Together
We’ll assess the way your companies do business, then we’ll make the necessary changes so they can successfully work together in the same place.
Getting Ready
We can train your existing teams, hire new staff as needed, and ensure that everyone is up to speed and ready to work in a new way.
Combining Your Contact Centers
Whether you have several independently running businesses or you’ve bought a few companies recently, you need a way to communicate effectively with your customers. When every business venture has its own way of answering phones, talking to customers, and selling your products or services, you need help achieving the economies of scale you want. Let RCDA design a cohesive, actionable plan to help you combine all your points of contact into one shared services center.
Many Businesses, Single Point of Contact
RCDA knows how to build an efficient, streamlined contact center from the ground up. And when you need to take calls from different businesses and route them into one place, we can help you do just that. We’ll help you create one shared services center that can handle calls from different sources, and more importantly, we’ll help you hire, train, and coach the people you need to do it. We’ll teach your staff how to receive calls and SMS messages from your various businesses and handle them skillfully and beautifully every time.
How We Do It
You need a partner that will learn your businesses and find solutions to meet their needs—then put those solutions together all in one place. We’ll start off by assessing your current situation. Do you have multiple contact centers? How do each of them do business? What technologies, call flows, and training methods do they use? After that, we’ll be able to work with your staff, examine your processes, and evaluate your technologies to keep what’s working and change what isn’t.
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How We Do It
You need a partner that will learn your businesses and find solutions to meet their needs—then put those solutions together all in one place. We’ll start off by assessing your current situation. Do you have multiple contact centers? How do each of them do business? What technologies, call flows, and training methods do they use? After that, we’ll be able to work with your staff, examine your processes, and evaluate your technologies to keep what’s working and change what isn’t.
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From Start to Finish
We’ll help you develop an actionable plan that will take your different companies from where they are—with many points of contact in various places—to where you want to be, which is in one centralized shared services center. Not only that, but we’ll stay with you every step of the way, from assessment to planning to training to execution, so you’ll have the help you need to get your new shared services center up and running smoothly in no time.
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We look forward to working together and improving your call center performance.
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