Bob Davis, President

Bob Davis is a premier customer contact center expert. He has worked extensively over 30 years on call center projects with RCDA and a national training/consulting organization. He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He also has the credibility to work with supervisors, sales reps, retention reps and CSRs, along with the senior management personnel who oversee projects. In short, Bob knows how to drive the results of sales organizations forward quickly.

A partial list of clients with whom Bob has worked include Police and Fire Federal Credit Union, Clear Harbor, AT&T, Comcast, USA TODAY, AOL, Cox Communications, Vistaprint, San Francisco Chronicle, The Washington Post, Landmark Communications, Morris Communications, Morgan Stanley, The McClatchy Company, The Miami Herald, The Dallas Morning News, Houston Chronicle, Bridgevine, The Atlanta Journal-Constitution and TC Transcontinental.

Additionally, Bob was a franchisee in Maine, New Hampshire, Vermont and Massachusetts of a world-renowned training and leadership firm based in the United States. In addition to supervising sales and administrative employees in his Portland office, he supervised 21 sales people who were independent contractors spread over the 60,000 square miles his territory covered. In the 15 years that Bob owned this operation, he took it from the lowest-producing franchise in the country to the third most successful. In the process, he earned distinction as one of the outstanding sales leaders within the organization.

Bob also serves on the board of The Virtual Experience Corporation, a Virginia-based company specializing in teaching the discipline of project management.

“Bob Davis is a contact center expert who makes a difference in the quality of the conversations with our customers. He helped us devise a results-driven program by engaging all of our managers in the process, and then trained the organization to implement it simultaneously across our three national customer service call centers. From the classroom to one-on-one coaching, Bob demonstrates first-rate customer service. His leadership by example is inspirational to the team, and the representatives love him! So many training programs are short-lived, but we continue to use, and benefit from, the “Quality Conversation” approach and culture change that Bob and his team helped us put into place. Most importantly, tangible and measurable results were obtained and continue to be achieved. Enlisting Bob to improve our customer relationships was a huge success for our organization.”

- Gary W. Evans, Director of Circulation Marketing, USA TODAY

Bob Davis, President

The Quality Conversation and a better bottom line

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