Team

RCDA effectively inspires and manages change by focusing on the most important element behind achievement and sustainability—people. We have made a significant investment in our team of contact center consultants. We only hire veteran consultants who can make our exclusive methodology work. Everyone on our team has the talent, experience and skills to get out on the floor with your people to interact, understand, teach, persuade, model and inspire. It’s what Change, Achieve, and Sustain are all about.

Bob Davis, President

Bob Davis is a premier customer contact center expert. He has worked extensively over 30 years on call center projects with RCDA and a national training/consulting organization. He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He also has the credibility to work with supervisors, sales reps, retention reps and CSRs, along with the senior management personnel who oversee projects. In short, Bob knows how to drive the results of sales organizations forward quickly. Read full bio

Chad Carden, Senior Consultant

Chad Carden has been consulting, coaching and speaking with companies across the country since the 1990s, focusing on sales, sales management, executive coaching and keynote speaking. In the past he has teamed up with world-renowned companies to help people and companies in all aspects of their lives and businesses, including presentation, leadership and selling skills, one-on-one coaching and many other areas. Read full bio

Patrick Connor, Senior Consultant

Patrick Connor has more than 28 years of experience as a sales training consultant and leadership trainer, including director of operations in Asia for a world-renowned training and leadership firm based in the United States. His adaptability and understanding of selling theory and sales techniques have made him popular with clients in the medical device and technology industries. Read full bio

Melanie Dallas, Senior Consultant

Melanie Dallas served as a fundamental member of the leadership team at USA TODAY and Sports Weekly for 14 years. She joined USA TODAY in 1997 as a customer service professional. She climbed the ladder quickly to serve as supervisor, trainer and account manager, and she was a key member of the hiring team for National Customer Service. As a highly accomplished trainer and coach with more than 23 years of experience, Melanie managed three major vendors and National Customer Service activities related to sales and retention with a base of 2.1 million USA TODAY and Sports Weekly subscribers. Read full bio

Gary Evans, Senior Consultant

Gary W. Evans is a professional sales, marketing and operations strategist with a 30-year record of achievement and demonstrated performance driving multimillion-dollar sales growth while providing award-winning leadership in highly competitive markets. He is tenacious in building new business, securing customer loyalty, and forging strong relationships with external business partners. Gary is experienced in national logistics, reorganizations, project management and providing the very best customer service. Evans served as Director Circulation Marketing for USA TODAY and Sports Weekly, for 12 years. Read full bio

Rick Lefke, Senior Consultant

Rick Leffke has been working with clients to increase their sales and customer service efforts for more than 25 years in the roles of sales strategist, sales manager, sales coach and trainer. His proven sales record and genuine style of teaching allow him to gain instant credibility with everyone from front-line personnel to senior management. He adapts quickly to client needs, participant training objectives and project goals. Read full bio

Jack Litzelfener, Senior Consultant

Jack Litzelfener has more than 28 years of management and sales training experience. He has worked with managers and salespeople at companies like Morgan Stanley, Wachovia, City National Bank and America Online (AOL), and he has coached hundreds of managers at various levels throughout client organizations. Read full bio

Mark Norman, Senior Consultant

Mark Norman is in his third decade of helping individuals and organizations achieve more and accelerate their performance. He delivers more than 100 workshops, training sessions and keynote speaking engagements per year. He has worked with Morgan Stanley, Bloomberg Communications, John Deere, International Truck & Engine, USA Today, Cox Communications, Lincoln Electric, The Cleveland Clinic, Microsoft, SimplexGrinnell and Emerson Electric. Read full bio

“If you want one of the sharpest minds on sales on your side, you'd best work with Bob. He does his homework, speaks to the issues that drive sales, understands retention better than most, and has unbounded enthusiasm that he shares liberally for those that work with and for him. He's one of the best mentors available on the advertising and circulation side of the business in North America. Need help on either of those two issues? I'd call Bob.”

- Jeff Rapson, Principal, ETC and Sales