Doing “Something Differently” to Reduce Call Center Churn

by: Bob Davis Survey says customer churn is high, but clearly preventable The eighth annual Accenture Global Survey results released December 5, 2012, revealed a tremendous opportunity for sales and service organizations across the board. The survey had two major findings. First, in 2012 one in five consumers switched companies they buy from such as wireless phone, Internet service and retail...

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