Contact center performance: You talk about it, but what are you doing about it?

By Brad Baumunk, President and COO, Robert C. Davis and Associates In the contact center, we have plenty of statistics on agent, team and site performance. We know who is performing well, which teams are our low performing teams, and so forth. In too many instances, leaders and teams have meetings to talk about performance, and then nothing material happens. Performance management is...

Read More

Robert C. Davis and Associates partners with TouchPoint One to drive high ROI in contact center performance improvement efforts

Press Release Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results ROSWELL, Ga. – November 12, 2018 – Robert C. Davis and Associates (RCDA) has announced a new partnership with TouchPoint One, a company that delivers...

Read More