How cruise lines can navigate to higher revenue for the 2013-2014 season

Turn more shoppers into buyers in your customer contact centers By Bob Davis I wrote about this subject back in 2011, and the time has come to bring it to mind again looking toward the 2013-2014 season. Here’s the story: The call came into a cruise line’s customer contact center. The caller, an older man, was having trouble navigating the company’s web site. He wanted to know how to select...

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