How to drive desired contact center results in a challenging time

By Bob Davis, Founder and CEO, Robert C. Davis and Associates Now that your people are working from home because of COVID-19, how do you keep them engaged? How do you keep them focused on their KPIs? How do you help them balance all of those KPIs when service levels are still suffering? The answer, of course, is that your supervisors need to be experts in working with these...

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