Chris Crews, Consultant

Crews-Chris-174-2Chris Crews joined RCDA in 2014 to support a major AT&T/DIRECTV performance improvement initiative. He has worked with key stakeholders to develop procedural documentation, support field team operations and assess the quality of vendor sites. Recently, he transitioned to integrating management models from AT&T/DIRECTV into an enterprise-level platform.

Chris has more than 20 years of experience in management, sales and training for the customer service, insurance and telecommunications industries. Chris is an accomplished facilitator and manager providing instruction and growth to multiple levels of employees within an organization. He has a recognized reputation for developing and forming successful employees and teams from diverse backgrounds.

His work experience began with Enterprise Rent-A-Car, where he quickly proved adept at creating relationships and marketing strategies by delivering high-level customer service. He later expanded upon that experience to train and lead sales and support call center agents for AOL and SkyeTec. He worked with site leadership and front-line managers to provide effective training, leading to increased employee retention and improved post-graduation performance. He has also held director-level positions responsible for creating industry-leading processes to support insurance service clients in the highly litigious field of water mitigation auditing.

Chris graduated with a Bachelor of Science in Business Administration with a Minor in Human Resources from the University of Central Florida, and he holds a Master of Healthcare Administration from the University of Phoenix.