Brad Baumunk, President and COO

Baumunk-Brad-174-6Brad Baumunk’s contact center experience spans 28 years. He joined RCDA as a Senior Consultant in January 2014 and quickly rose through the ranks to vice president and COO and is now President and COO. He manages day-to-day operations, has direct responsibility for clients and is responsible for strategic partner relations as well as new business development.

Before joining RCDA, Brad was president of B. Baumunk and Associates, a consultancy focused on contact center technology solution selling for Genesys and other clients before taking a role with Genesys as solution marketing manager and best practices lead in customer service.

In addition to consulting, Brad has held leadership positions at Farmers Insurance, National Asset Recovery Services (NARS), EchoStar Satellite LLC (DISH Network), Marlin Logistics, ContactNet, AOL, First Data and GC Services. He oversaw contact center operations, workforce management, training and HR, and he served as the operations liaison to IT.

Brad is a leader with a proven track record in sales, retention, customer service, collections, tech support, outbound acquisition and win-back. His broad experience includes working in industries including insurance, entertainment, telecom, health care and merchandising. Additionally, he has extensive near-shore outsourcing experience.

He has extensive knowledge in enterprise contact center solutions through his operations experience and consulting and is recognized as a highly effective leader, handling a diverse workforce across multiple locations and shifts. His organizational skills result in maximum productivity and profitability.

Brad is a self-motivated, results-oriented professional with excellent communication skills, as demonstrated through client, customer and employee interaction at all levels within the organization.