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“It’s great to work with somebody who wants to do things differently.”
- Keith Bellows
The expectations RCDA set for themselves cannot be matched! They infuse the organization with years of experience and training methods that have the power to completely reshape the thinking of an entire company.
- Kevin Schermerhorn, Assistant General Manager, AOL Inc.
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition
- Contact center quick laps by Robert C. Davis and Associates: Make the most out of time with your team
