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“The key to success in a customer contact center is the ability and desire to have quality conversations with every customer.”
- Bob Davis
It’s an investment that reaps rewards, an exponential return.
- Fidel Edwards, Vice President, Vertex (a BPO supporting a major utility provider in Georgia)
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- RCDA introduces online work-from-home courses for contact center teams
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition
