Strategic Partnerships

“The key to success in a customer contact center is the ability and desire to have quality conversations with every customer.”

- Bob Davis

RCDA learned our business (selling a commodity), listened to calls, and built a program within guidelines and limitations. They’re masters at what they do and sit and learn your business. They partner with you, come in and become a part of the fabric. It was a culture shift, and they have instant credibility. RCDA can make a difference on many levels. You get more than what you were asking for and it has a ripple effect: The program, facilitator guide, participant guide, but we got so much more. It wasn’t in the specific deliverables, it was the value add. We’ve seen just spectacular results.

- Carolyn Kiel, VP of Operations, Vertex (a BPO supporting a major utility provider in Georgia)