Strategic Partnerships

“The key to success in a customer contact center is the ability and desire to have quality conversations with every customer.”

- Bob Davis

USA TODAY hired RCDA to maximize the performance of our inbound customer service center. Their enthusiasm, expertise, dedication, attention to detail, and most of all a relentless commitment to results served USA TODAY well and helped us to increase sales and to craft an effective retention program. Highly recommended.

- Stephen Shields, Advanced Consultant at Gallup