New Contact Center Deployment
RCDA has extensive experience and a strong track record of success in launching new contact centers. We provide:
- Strategic planning
- Site selection
- Contact center software/hardware selection and support
- Staffing model
- Training and coaching program
- Ongoing support
Our proven methodology involves a phased approach:
- Phase 1: Project alignment meeting
- Phase 2: RFP process and preliminary set-up
- Phase 3: Staffing
- Phase 4: Project status assessment
- Phase 5: Training material development
- Phase 6: Launch
- Phase 7: Ongoing support
Results:
- History of launching highly successful contact centers
- Increased sales and retention performance
- Improved NPS and Voice of the Customer (VOC) scores
- Sustainable trust
- True partnership
- Exponential ROI and millions of dollars added to bottom line