New Contact Center Deployment

RCDA has extensive experience and a strong track record of success in launching new contact centers. We provide:

• Strategic planning
• Site selection
• Contact center software/hardware selection and support
• Staffing model
• Training and coaching program
• Ongoing support

Our proven methodology involves a phased approach:

• Phase 1: Project alignment meeting
• Phase 2: RFP process and preliminary set-up
• Phase 3: Staffing
• Phase 4: Project status assessment
• Phase 5: Training material development
• Phase 6: Launch
• Phase 7: Ongoing support

Results:

• History of launching highly successful contact centers
• Increased sales and retention performance
• Improved NPS and Voice of the Customer (VOC) scores
• Sustainable trust
• True partnership
• Exponential ROI and millions of dollars added to bottom line