RCDA’s partnership with CustomerServ

A trusted adviser that solves the problem of finding the right contact center outsourcing partners

cs-logoRobert C. Davis and Associates (RCDA) is a partner with CustomerServ, founded in 2006 by pioneers of the contact center outsourcing industry who created a better way for companies to choose the right outsourcer. CustomerServ experts help companies minimize the complexity and time investment in searching for outsourcing partners so they can focus on optimizing performance.

nick-jiwa-img_20140606_075416-webFounder Nick Jiwa established CustomerServ to help solve the growing problem of selecting the right contact center outsourcing partners. Nick’s career started humbly in 1986 as a customer service agent in the very early days of outsourcing. What started as a “job” ignited his true passion for the contact center industry and led to a ground-breaking business model and life-long career. Three decades of executive industry leadership taught him the pain points in outsourcing, which helped him create CustomerServ, a company focused on perfecting the art of partnership.

CustomerServ has reinvented the way clients contract with the right outsourcers by offloading the risk, cost and time investment associated with navigating the complex contact center industry. CustomerServ offers no-fee counsel and guidance in helping executive and frontline vendor management decision makers de-risk by picking outsourcing partners that match perfectly. CustomerServ’s knowledge base and painstaking selection process calibrate the client’s business objectives, measured against CustomerServ’s portfolio of elite, audited contact center outsourcers, resulting in long-term, harmonious relationships.

From sophisticated outsourcing buyers with large volume needs to smaller, mid-sized and even start-ups outsourcing for the first time, clients trust CustomerServ’s knowledge base and industry insight. CustomerServ has helped its clients outsource thousands of agents across the entire customer lifecycle including customer service, sales, retention, support, chat, email, collections and beyond.

Nick fields his passion for life into his community and advocacy work. He stays engaged on the board of a non-profit as a child-advocate and volunteer. The City University of New York (CUNY) is proud to call Nick a graduate with a Bachelor’s in Business Administration and a minor in Art History. He can be reached at 281-456-3649 or nick@customerserv.com.