Free Consultation

Please fill out the following form to request a free consultation from RCDA, or call us right away at 678-548-1775.

Put RCDA to work for you…at no charge

RCDA has a win-win proposition for you: A free consultation on how to dramatically improve performance in your customer contact center, whether in customer service, sales or retention—or all three.

Here’s how it works:

Site visit

We will make a site visit to your organization at no charge. During the visit we will listen to members of your customer contact center team on the phones and observe supervisors in action. RCDA has performed hundreds of similar site visits and will be able to provide a wealth of valuable insights concerning your center after just a single day of observation and discovery.

Insights presented

Next, we will write an Insights document that summarizes the strengths of your organization’s customer contact center as well as opportunities for improvement. The ideas set forth in similar Insights documents have led to multi-million dollar returns for our clients.

Meeting with leadership, proposal drafted

After presenting your Insights document, we will meet with the leadership of your company to outline how RCDA can best serve you. Once everyone agrees on the project strategy and its execution, RCDA will present a proposal outlining the steps and costs involved with the project.

Our investment up front, not yours

RCDA would like very much to add your organization to our growing list of respected clients. Leading up to that point, we are willing to perform all of the work outlined above at absolutely no charge!

Please fill out the Free Consultation request form above and we will respond immediately. Or, if you’d like to discuss this right away, please call RCDA president Bob Davis direct at 678-548-1775. We look forward to observing your customer contact center operation and providing complimentary insights that we’re sure you will find highly valuable.

Thank you for the work you did in building a more effective retention strategy. We held an executive call listening session, and the agents that participated in your pilot performed head and shoulders above the rest. Your strategy to approach the retention conversation differently allowed our customers to open up and communicate with the agents without putting up their guard. We have seen increased agent confidence, increased quality scores, and overall increased retention as a result of your help. Feedback from the agents: “Working on the retention pilot gave me the confidence to approach saving our customers in a way I was comfortable and in turn helped me retain more customers.” “My job is so much easier now that I have better direction on how to get the customers to open up and talk to me.” “Thanks for all the work you did with us. My retention rate, activation rate, and resolution rate have all improved.”

- Kim Ogletree, Director, Sales and Marketing Operations, DIRECTV