The evolution of the contact center, the technology landscape, and the buzz around AI

Robert C. Davis and Associates is partnering with SmartAction, which aims to provide industry thought leadership around Conversational AI. This video describes the evolution of the contact center, the technology landscape, and the buzz around AI.

This is the first video in a four-part educational series on Contact Center Artificial Intelligence.

Download the key takeaways as a PDF.

Be sure to read RCDA’s blog entitled, “In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter

For more information, please contact RCDA at info@robertcdavis.net or call us at 888-392-RCDA (7232) | 678-259-9290.