DIRECTV NPS survey
“It’s great to work with somebody who wants to do things differently.”
- Keith Bellows
I cannot tell you how grateful I am for the expertise, energy and enthusiasm that RCDA has added in developing these “mid-course corrections” for our DGS program. The results in such a short time are astounding, and quite frankly you are “saving our bacon” here on this account.
- Brian Lambert, Chief Operating Officer, Clear Harbor LLC
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- RCDA introduces online work-from-home courses for contact center teams
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition
