RCDA and Bob Davis have helped turn results around—and kept them pointed to true north—for companies across North America including:
… and many others
References from our client companies are available upon request.
“There is no more fascinating business in the world than that of selling.”
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George Matthew Adams
RCDA learned our business (selling a commodity), listened to calls, and built a program within guidelines and limitations. They’re masters at what they do and sit and learn your business. They partner with you, come in and become a part of the fabric. It was a culture shift, and they have instant credibility. RCDA can make a difference on many levels. You get more than what you were asking for and it has a ripple effect: The program, facilitator guide, participant guide, but we got so much more. It wasn’t in the specific deliverables, it was the value add. We’ve seen just spectacular results.
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Carolyn Kiel, VP of Operations, Vertex (a BPO supporting a major utility provider in Georgia)
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.