Underwater Internet Network Shows the Future of Wireless

Wireless Internet is everywhere: walk into a Starbucks, fire up your laptop, and enjoy the morning headlines on a news website while sipping your espresso. If you’re lost in the city, plug the destination address into Google Maps on your smartphone. There’s no need to stress—just follow the little blue dot on the wireless Internet device in your hand, and you’re there! All over the world,...

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How to Increase Subscriptions in the Mobile Device Boom

In recent years, the wireless industry has faced a lot of big changes. A combination of the global economic downturn and mass digitization forced a highly competitive environment on the industry. Customers now expect a lot more from their wireless providers, and they know that if you can’t fulfill their needs, another company will. One well known competitive advantage in today’s market is...

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How Wireless Companies Can Capitalize on Complaint Calls

As part of ongoing operations, wireless providers are often engaged in network upgrades to enhance service, such as moving covered areas from 3G CDM to faster 4G LTE. Although faster service will ultimately please customers, upgrade work can create temporary problems such as dropped calls, callers going directly to voicemail and no ring. When this happens, call centers see spikes in complaint...

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