Three Tips for Creative Marketing for Credit Unions

Ready to hit the New Year running with a brand new marketing strategy? Well, maybe you’re still in the research phase. For your benefit, we’ve reviewed trending credit union marketing strategies for 2014 from the Credit Union Times and the Credit Union National Association (CUNA). Read on to find out how you can make the best of a limited budget to capitalize on the latest, most effective...

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What is the Future of Customer Service?

Customer Service, like everything else in this generation, is changing rapidly. Many businesses are at risk unless they adapt to the changing customer service landscape or at least put strategies in place that can better handle the modern customer’s demands. But what exactly are the modern customer’s demands? We’ve compiled a list (by no means comprehensive) of a few trends, predictions...

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Introducing 3 New Services in 2014

We’ve heard your call! We know how rapidly the customer service landscape is changing, and we’re here to help your agents and call centers adapt smoothly and efficiently. This is why we’re proud to announce three new services available in 2014: Quality Monitoring Training: Transitions from Service to Sales Customer Retention Strategies Through each of these three new services, we...

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Microfinancing Represents an Exciting and Lucrative New Market Opportunity for Credit Unions

By Bob Davis It is a universal truth: Old-fashioned loans are hard to come in these economic times. For those below the poverty line, this is especially true, as it can be a task even to keep up with payments, much less drive profit for the lender. This is why microcredit, the smallest variety of loans with low principal and an attractive interest rate for all parties, represents such a great...

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Driving Auto Lending Among Baby Boomers

For many Baby Boomers, seeking new thrills as they enter retirement is a top priority, at least that’s what a new report finds from the Transportation Research Institute at the University of Michigan. In the study, adults ages 55 to 64 were more likely to purchase a new car than other age groups, which puts some weight behind the news reported last spring that Boomers surpassed Generation Y in...

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Underwater Internet Network Shows the Future of Wireless

Wireless Internet is everywhere: walk into a Starbucks, fire up your laptop, and enjoy the morning headlines on a news website while sipping your espresso. If you’re lost in the city, plug the destination address into Google Maps on your smartphone. There’s no need to stress—just follow the little blue dot on the wireless Internet device in your hand, and you’re there! All over the world,...

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