Call Center Security: What are the risks for credit unions?

Fraud and identity theft are old crimes, but the integration of digital means of sharing information makes the statistics of identity theft much easier to track. According to a new report from the U.S. Department of Justice, 7% of households reported some type of identity fraud in 2013. Identity fraud occurs across all subsets of the American population, with a slightly higher incidence for those...

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Three Tips for Creative Marketing for Credit Unions

Ready to hit the New Year running with a brand new marketing strategy? Well, maybe you’re still in the research phase. For your benefit, we’ve reviewed trending credit union marketing strategies for 2014 from the Credit Union Times and the Credit Union National Association (CUNA). Read on to find out how you can make the best of a limited budget to capitalize on the latest, most effective...

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Microfinancing Represents an Exciting and Lucrative New Market Opportunity for Credit Unions

By Bob Davis It is a universal truth: Old-fashioned loans are hard to come in these economic times. For those below the poverty line, this is especially true, as it can be a task even to keep up with payments, much less drive profit for the lender. This is why microcredit, the smallest variety of loans with low principal and an attractive interest rate for all parties, represents such a great...

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Driving Auto Lending Among Baby Boomers

For many Baby Boomers, seeking new thrills as they enter retirement is a top priority, at least that’s what a new report finds from the Transportation Research Institute at the University of Michigan. In the study, adults ages 55 to 64 were more likely to purchase a new car than other age groups, which puts some weight behind the news reported last spring that Boomers surpassed Generation Y in...

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Making Credit Union Members and MSRs Happy

Happy MSRs make happy credit union members and drive improvement to the next level, but how do you get there? Editor’s note: Although this article focuses mainly on credit union call centers, the points made here apply to call centers in companies across all industries. As a call center consultant specializing in helping credit unions drive revenue and member satisfaction higher, I’ve...

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Credit Union Strategic Planning for 2014

With adequate planning, training and coaching, credit unions can capture big opportunities for growth in 2014 Beginning in the summer and continuing into the fall, credit unions are engaged heavily in planning for next year. Near the start of the planning season this year, Credit Union Magazine published an article on some of the industry’s top trends influencing strategic planning. According...

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