American Mobile and Tablet Use Continues to Boom

Many of us consider the most important item we carry, excepting a wallet and keys, to be our mobile device.  It’s no wonder smartphones and tablets have gripped the nation: it’s an instant lifeline to news, work and the world at large. Nomophobia, the fear of being without a mobile device, may just be the 2014 word of the year. According to Ed Tech Magazine, nomophobia is a real disorder,...

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How to Improve Your On-Demand TV Revenue

On-demand TV is quickly becoming the biggest thing in the pay-TV market. With how busy everyday life is becoming, customers want on-demand access to their favorite content. This is why we are seeing so much growth in on-demand services. In fact, on-demand growth is estimated to double over the next few years. So, how can satellite companies make the most out of the trend? On-Demand...

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How Cable Companies Can Enhance Their Reputation with a Proven Process for Building Rapport

When cable companies come under fire from their customers, it takes a toll on the company reputation. But there are ways to manage a company’s reputation through superior customer service. Examples include providing quality agent training and coaching, supervisor training and coaching, and customer centric offers based on their wants, interests and needs. Even if a customer is frustrated due to...

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