The Pros and Cons of Bring-Your-Own-Device to Credit Unions

What do Target, Snapchat and Kickstarter have in common? Compromised customer data. In the case of Target, hackers obtained critical financial data like debit and credit card numbers from customers. The Snapchat case revealed a security issue with user phone numbers, and Kickstarter was hacked for user data like phone numbers, email addresses and passwords. I develop management training for many...

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American Mobile and Tablet Use Continues to Boom

Many of us consider the most important item we carry, excepting a wallet and keys, to be our mobile device.  It’s no wonder smartphones and tablets have gripped the nation: it’s an instant lifeline to news, work and the world at large. Nomophobia, the fear of being without a mobile device, may just be the 2014 word of the year. According to Ed Tech Magazine, nomophobia is a real disorder,...

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Call Center Security: What are the risks for credit unions?

Fraud and identity theft are old crimes, but the integration of digital means of sharing information makes the statistics of identity theft much easier to track. According to a new report from the U.S. Department of Justice, 7% of households reported some type of identity fraud in 2013. Identity fraud occurs across all subsets of the American population, with a slightly higher incidence for those...

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Customer Relationships are the Key to Growing Your Business

According to the Customers 2020 Report, the customer’s experience will become a bigger differentiator than price or product by 2020. Data-driven business can only go so far toward your company’s growth if each customer can sense that they are being treated more like a dollar sign than a human being. For your company to see the most growth, the truth is not in numbers alone. If those numbers...

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Microfinancing Represents an Exciting and Lucrative New Market Opportunity for Credit Unions

By Bob Davis It is a universal truth: Old-fashioned loans are hard to come in these economic times. For those below the poverty line, this is especially true, as it can be a task even to keep up with payments, much less drive profit for the lender. This is why microcredit, the smallest variety of loans with low principal and an attractive interest rate for all parties, represents such a great...

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