Underwater Internet Network Shows the Future of Wireless

Wireless Internet is everywhere: walk into a Starbucks, fire up your laptop, and enjoy the morning headlines on a news website while sipping your espresso. If you’re lost in the city, plug the destination address into Google Maps on your smartphone. There’s no need to stress—just follow the little blue dot on the wireless Internet device in your hand, and you’re there! All over the world,...

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Doing “Something Differently” to Reduce Call Center Churn

by: Bob Davis Survey says customer churn is high, but clearly preventable The eighth annual Accenture Global Survey results released December 5, 2012, revealed a tremendous opportunity for sales and service organizations across the board. The survey had two major findings. First, in 2012 one in five consumers switched companies they buy from such as wireless phone, Internet service and retail...

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