How AI co-exists with standard IVR and bots, and the impact AI can have on customer experience in any channel

Robert C. Davis and Associates is partnering with SmartAction, which aims to provide industry thought leadership around Conversational AI. Toward that end, we are presenting a series of four videos on the subject. Our first video describes the evolution of the contact center, the technology landscape, and the buzz around AI. The second video, below, describes how AI co-exists with standard IVR and bots. It also discusses the impact AI can have on customer experience in any channel.

Download the key takeaways as a PDF.

Did you miss video #1? We recommend starting at the beginning for a more comprehensive education.

Be sure to read RCDA’s blog entitled, “Improving CX (and Other Desired Results): The Quality Conversation Imperative.”

Video #1 Click here to view
Video #2 Above
Video #3 Click here to view
Video #4 Click here to view

For more information, please contact RCDA at info@robertcdavis.net or call us at 888-392-RCDA (7232) | 678-259-9290.