Contact center quick laps by Robert C. Davis and Associates: Validation is key

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

By Brad Baumunk, President and COO, Robert C. Davis and Associates 

Robert C. Davis and Associates’ quick laps with a purpose model can be a powerful tool for your supervisors. As part of this process, a great way to validate that team members are working on their commitments is to ask them, “Please give me an example.”

In this situation, supervisors look for details – examples from the team member on how they have been working on their commitment. The more details they can provide, the more commitment you are assured! Let’s set up a call so you can learn more about our proven quick laps with a purpose model and how it can be of high value to your contact center operation. When would work best for you over the next few days?

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

Robert C. Davis and Associates
Bob Davis, Founder and CEO | 678-548-1775 | bob@robertcdavis.net
Brad Baumunk, President and COO | 512-695-2511 | brad@robertcdavis.net