Contact center quick laps by Robert C. Davis and Associates: What to do during busy times

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

By Brad Baumunk, President and COO, Robert C. Davis and Associates 

One thing we know for sure is that contact centers get very busy. Sometimes, everyone on the team is on call after call after call! During busy times like these, supervisors should still do quick laps (Robert C. Davis and Associates’ quick laps with a purpose model):

  • Standing behind team members one at a time and listening for them to do what they agreed to do.
  • Congratulating them when they are fulfilling their commitments
  • Reminding them of their commitments when they are not fulfilling them.

Let’s set up a call so you can learn more about our proven quick laps with a purpose model and how it can be of high value to your contact center operation. When would work best for you over the next few days?

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

Robert C. Davis and Associates
Bob Davis, Founder and CEO | 678-548-1775 | bob@robertcdavis.net
Brad Baumunk, President and COO | 512-695-2511 | brad@robertcdavis.net