Contact center best practices by Robert C. Davis and Associates: The purpose of a world-class huddle

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

By Bob Davis, Founder and CEO, Robert C. Davis and Associates

The purpose of huddles is to motivate, inspire, train and focus a contact center team to accomplish goals for the organization. The agents should leave the huddle thinking and feeling:

• Inspired and motivated to break limits.

• More focused to achieve goals.

• Charged up and ready to go.

• Accountable for results.

• That they are valuable contributors to the team.

• Clear on the results they have achieved so far.

As Bob Collins says, “When people are highly motivated, it’s easy to accomplish the impossible. And when they’re not, it’s impossible to accomplish the easy.” Let’s set up a call to talk about Robert C. Davis and Associates’ proven contact center huddle process and how we can help you “accomplish the impossible.”

A four-part series: Part 1 | Part 2 | Part 3 | Part 4

Robert C. Davis and Associates
Bob Davis, Founder and CEO | 678-548-1775 |
Brad Baumunk, President and COO | 512-695-2511 |