Increasing the close ratio on inbound sales from 8% to 25%

By Bob Davis, Founder and CEO

Increasing the close ratio on inbound sales of an established client three times over seems too good to be true, but that is just what we helped them do. What was the trick?

Well, it wasn’t just one thing. We helped them:

• Manage their low performers, so they moved either up or out. 

• Get their agents to speak with potential customers using Robert C. Davis and Associates’ exclusive Quality Conversation methodology (http://robertcdavis.net/process/). 

• Move high-volume, low-value calls to other queues. 

• Get coaches to spend more, meaningful time with their people. 

The result was an increase of their close ratio on inbound sales from 8% to 25%.

Would you like to increase your closing ratio dramatically like this? I’ll bet we can help. Let’s have a Quality Conversation of our own.