A Partnership Built to Improve Customer Satisfaction and Contact Center Performance

Bright Pattern partners with Robert C. Davis and Associates to bring modern consulting practices and state-of-the-art omnichannel contact center technology to midsize and enterprise organizations


Bright Pattern, the leading provider of omnichannel contact center software, today announces its partnership with Robert C. Davis and Associates. Robert C. Davis and Associates is a sophisticated contact center consultant company that helps customer contact centers achieve their goals and sustain success using an exclusive process called The Quality Conversation. Bright Pattern Contact Center will help Robert C. Davis and Associates provide the most effortless and personalized omnichannel technology to companies looking to revolutionize customer communications in their industry.

Robert C. Davis and Associates consults Fortune 500 clients, enterprise BPOs, and global utilities companies. Their client list includes AT&T, DIRECTV, Cox Communications, Iron Mountain, Verizon, CenturyLink, ADT, Police and Fire Federal Credit Union, Direct Energy, Vertex (for SouthStar Energy), Clear Harbor, Princess Cruises, Advantage Solutions, USA TODAY, and many others. Robert. C. Davis and Associates’ clients receive substantial returns on investment and improvements in customer service, sales and retention. Their unique process has helped a Fortune 500 satellite service provider experience a 50% reduction in calls, generate $10.8 million in revenue, gain a four-point improvement in Net Promoter Score (NPS), and achieve a three-point improvement in Voice of the Customer (VoC).

“We are delighted to partner with Bright Pattern,” said Bob Davis, Founder and CEO of Robert C. Davis and Associates. “The technology and expertise that Bright Pattern brings to the client, coupled with the people development skills of Robert C. Davis and Associates, make for a combination that will surely deliver the best customer experience for our clients’ customers.”

Robert C. Davis and Associates is solving common contact center pain points by partnering with Bright Pattern to provide a flexible, mature, scalable, compliant, and feature-rich omnichannel contact center platform. The cloud-first, native platform facilitates seamless conversations across all channels with customer-centric self-service and bot channels utilizing AI from IBM Watson and Google. The partnership between Bright Pattern and Robert C. Davis and Associates brings new innovation to companies via the cloud, reducing the total cost of ownership and providing instant product upgrades through agile product release cycles.

“Robert C. Davis and Associates helps companies create a world-class customer experience through their consulting practices,” said Brian Hays, Senior Vice President of Bright Pattern. “By pairing that with Bright Pattern’s omnichannel cloud-based contact center software, customers can transform the way they provide service and seamlessly connect with customers at any time, anywhere, and over any channel. The partnership allows companies to future proof their contact center operations by investing in award-winning technology and an experienced consulting team.”

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the simplest and most powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized as a Market Challenger by Ovum and by Gartner as a leader in the Contact Center FrontRunners Quadrant.

About Bright Pattern 
Bright Pattern provides the simplest and most powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

About Robert C. Davis and Associates 
Based in metro Atlanta, Robert C. Davis and Associates (http://robertcdavis.net) is a contact center training, coaching and consulting firm serving Fortune 500 companies across a wide array of industries throughout North America and worldwide. Using its exclusive Quality Conversation methodology (based upon a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests, and needs), Robert C. Davis and Associates has driven millions of dollars in added revenue for its clients through improved sales, retention, customer service and customer experience results. The company provides embedded support in owned-and-operated and vendor partner sites, supported roll-outs of client-developed training and coaching initiatives, customized training and coaching programs based on The Quality Conversation methodology, service-to-sales conversion programs, new contact center launches, speech analytics solutions, leadership development, workforce and workload management, and continuous improvement programs. Robert C. Davis and Associates also provides its services for companies that have retail, door-to-door and kiosk sales channels.

For more information, press only: 
Shelby Bozekowski 
Marketing Manager 
Bright Pattern 
+1 720-209-2818