Contact Center Consulting, Training and Coaching
888-392-RCDA (7232) | 678-259-9290

Home
About RCDA
Services
Industries
Results
- Testimonials
- Client List
Resources
The Quality Conversation Book
Contact

Analyze.

Posted on Aug 4, 2016

Use speech analytics to gain actionable insights into operational effectiveness and the customer experience.

“It’s great to work with somebody who wants to do things differently.”

- Keith Bellows

USA TODAY hired RCDA to maximize the performance of our inbound customer service center. Their enthusiasm, expertise, dedication, attention to detail, and most of all a relentless commitment to results served USA TODAY well and helped us to increase sales and to craft an effective retention program. Highly recommended.

- Stephen Shields, Advanced Consultant at Gallup

The Quality Conversation and a better bottom line

Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.

The Quality Conversation

RCDA introduces online work-from-home courses for contact center teams
How to drive desired contact center results in a challenging time
Contact center quick laps by Robert C. Davis and Associates: Validation is key
Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
Contact center quick laps by Robert C. Davis and Associates: We all love recognition

Robert C. Davis and Associates | 1230 Peachtree St. NE, Suite 1900 | Atlanta, GA 30309
888-392-RCDA (7232) | 678-259-9290
© 2021 Robert C. Davis and Associates, Inc. All rights reserved.

Web Design by Picobarn