How we turn around performance for clients that outsource customer contact

By Brad Baumunk, RCDA Senior Consultant Robert C. Davis and Associates (RCDA)—through a service we call RCDA OnSite—specializes in turning around low-performing outsourced contact center operations by building and delivering accountability models and by driving adherence to models prescribed by our clients. Accountability models A recent engagement with an outsource partner providing inbound...

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